Shipping policy

1. Shipping and Delivery Conditions (Freight & Curbside Delivery)

• Monolight saunas are heavy, oversized products and are shipped via authorized freight carriers.
• Standard delivery is strictly Curbside Delivery (delivery to the curb or the end of your driveway). The driver is not obligated to, and will not, transport the product inside your house, into your backyard, or up any stairs. It is the sole responsibility of the customer to provide assistance (we recommend at least 2 people) to unload and move the boxes from the curbside.
• The transport company will contact you by phone to schedule a specific delivery window. If you are not present at the address during the agreed time frame, you will be held fully responsible for any redelivery or storage fees imposed by the carrier.

2. Inspection Upon Delivery and Shipping Damage

The customer has a strict obligation to visually inspect the packaging (both the boxes and the pallet) at the exact time of delivery, in the presence of the driver.

• If the packaging shows major damage (such as forklift holes, crushed structures, or completely torn boxes), you must take photos immediately, note the specific damage on the delivery document (Bill of Lading), and refuse the delivery.
• If you accept the product without mentioning any damage on the delivery document (Bill of Lading), Monolight and the transport company cannot be held liable for any damaged or missing parts found after the driver leaves.