Return, Refund & Cancellation Policy

Monolight Wellness LLC — Last Updated: September 4, 2026

We want you to be genuinely satisfied with your Monolight sauna. Because these are large, freight-shipped products, please read this carefully before ordering — and especially before accepting or refusing a delivery (see our Shipping & Delivery Policy for inspection steps).

Order Cancellation

When you cancel	What happens
Within 24 hours of placing your order	Free — full refund
After 24 hours, but before the order leaves our warehouse	A 3% card-processing fee applies; the remainder is refunded
After the order has been picked up by the freight carrier	The order can no longer be cancelled. The standard Return process below applies instead, including round-trip shipping and the applicable restocking fee.

To cancel, email support@monolightsauna.com with your order number as soon as possible.

Returns & Refunds

We handle two situations differently, because the costs involved are not the same:

A) Product is defective, damaged in transit, or we shipped the wrong item — this is on us. If you notify us within 30 calendar days of delivery with photos or video of the issue:

•      We arrange and pay for return shipping, or send replacement parts directly — whichever resolves it faster.

•      No restocking fee.

•      Your choice of full refund, replacement unit, or replacement parts, depending on the issue.

B) Change of mind / buyer’s remorse:

•      You have 30 calendar days from the date of delivery to request a return.

•      You are responsible for round-trip return freight. The original outbound shipping cost is non-refundable, even if your order qualified for free shipping.

•      A 15% restocking fee (of product value) applies to cover inspection, handling, and warehouse storage, deducted from your refund.

Conditions for Any Return

•      Unused and unassembled

•      In original packaging, exactly as received

•      Secured on the original pallet, strapped for freight transport

•      Accompanied by proof of purchase (order number or invoice)

Keep your original boxes and pallet for your full warranty period — you’ll need them for any future return or warranty service.

How to Start a Return

1.     Email support@monolightsauna.com with your order number, reason for return, and clear photos (of the damage, or of the sealed/unopened condition for change-of-mind returns).

2.     If approved, we issue a Return Merchandise Authorization (RMA) number and the return address for our Los Angeles warehouse.

3.     Do not ship anything back without an approved RMA number — unauthorized returns are refused at the warehouse and returned at your expense.

Refunds

Once your return arrives and passes inspection, refunds are processed within 20 business days, to your original payment method. Allow extra time for your bank to post the funds.

We reserve the right to deduct costs or refuse a refund if the returned item shows damage, missing parts, or use beyond what was disclosed at the time of the return request.

Exchanges

We do not currently offer direct exchanges. If you’d like a different model, please complete a standard return under the process above, and place a new order once your return has been processed.

Warranty Claims

If your sauna develops an issue after your return window has closed, see our separate Warranty Policy — most in-warranty issues are resolved with free replacement parts, not a return.