Shipping & Delivery Policy

Monolight Wellness LLC — Last Updated: September 4, 2026

Where We Ship

Monolight Wellness LLC currently ships only within the contiguous United States (the 48 contiguous states plus Washington, D.C.). We do not currently ship to Alaska, Hawaii, US territories, Canada, or internationally. We do not ship to P.O. Boxes, as freight carriers require a physical delivery address.

Processing Time

Orders are inspected, prepared, and handed to our freight carrier within 1–2 business days of purchase, excluding weekends and holidays. You’ll receive an email confirmation once your order ships.

Delivery Method

Because Monolight saunas are large, heavy items, they ship via freight carrier, not standard parcel courier. Delivery is curbside only — the driver lowers the pallet/boxes to the curb or the end of your driveway. Moving boxes into your home, garage, backyard, or up/down stairs is the customer’s responsibility. We strongly recommend at least two able adults on delivery day.

Model

Boxes Shipped

Monolight One (1-Person)

2 boxes

Monolight Duo (2-Person)

2 boxes

Monolight Pro (2-Person Full-Spectrum)

3 boxes

Estimated Delivery Times

Most orders arrive within 3–7 business days of leaving our Los Angeles warehouse. Locations with limited freight access may take longer and may involve additional shipping charges. If you’re unsure whether your address qualifies for standard freight delivery, contact us before ordering.

Scheduling Your Delivery

Once your order reaches the local freight terminal, the carrier will call to schedule a delivery window. Please respond promptly — if no one is available at the scheduled time, you will be charged a $100 redelivery fee, which is your responsibility.

Delays

Delivery estimates are not guaranteed. Weather, high-volume periods (holidays), customs processing, or other circumstances beyond our control may extend delivery times. We appreciate your patience.

Inspecting Your Delivery — Please Read Carefully

You must inspect the packaging (boxes and pallet) at the moment of delivery, while the driver is still present:

•      If you see major damage — forklift holes, crushed corners, torn or open boxes — take photos immediately, note the damage on the delivery receipt (Bill of Lading), and refuse the shipment.

•      If you sign for delivery without noting visible damage on the Bill of Lading, Monolight Wellness LLC and the freight carrier cannot be held responsible for damage discovered afterward.

•      If the exterior looks intact, report any concealed/hidden damage within 7 days of delivery, with clear photos.

 

Questions about a delivery in progress, or need to report damage? See our Contact Us page, or our Return, Refund & Cancellation Policy if the issue involves a defective or damaged item.