1. Return & Refund Policy

At Monolight Wellness LLC, we want you to be completely satisfied with your investment in your health. Because our saunas are premium, large-scale products, please read our return policy carefully before making a purchase.

Return Period

You have 30 calendar days from the date of delivery to request a return. Any request submitted after this period will not be considered.

Mandatory Conditions for Return

To be accepted for a return, the product must meet the following conditions:

  • It must be completely new, unused, and unassembled.
  • It must be packed in the original boxes, exactly in the condition they were received.
  • It must be secured on the original pallet and strapped for freight transport.
  • It must be accompanied by proof of purchase (invoice or order number).
Return Costs and Fees (Very Important)

If the return is requested due to buyer's remorse (change of mind):

1. Shipping Costs: The buyer is responsible for organizing and fully paying for the return shipping (round trip). The initial shipping cost from our LA warehouse to your address is non-refundable, even if the order originally qualified for "free shipping".

2. Restocking Fee: A 15% restocking fee of the total product value will apply to cover handling, technical inspection, and warehouse storage costs. This amount will be deducted directly from your final refund.

Return Procedure

To initiate a return, please send an email to support@monolightsauna.com with your order number and clear photos proving the sealed condition of the boxes. If your return is approved, we will issue a Return Merchandise Authorization (RMA) number and provide the return shipping address for our LA warehouse. Do not send products back without this RMA number, as they will be automatically refused at the warehouse.

Order Cancellation
  • Cancellations made within the first 24 hours of placing the order are free of charge.
  • Cancellations made after 24 hours, but before the product leaves the warehouse, are subject to a 3% card processing fee.
  • If the product has already been picked up by the freight carrier, the order can no longer be canceled and the standard return procedure will apply (including the deduction of round-trip shipping costs and the restocking fee).

2. Terms of Service

1. Overview

This website is operated by Monolight Wellness LLC. Throughout the site, the terms "we", "us" and "our" refer to Monolight Wellness LLC. By visiting our site and/or purchasing a product from us, you engage in our “Service” and agree to be bound by the following terms and conditions.

2. Shipping and Delivery Conditions (Freight & Curbside Delivery)
  • Monolight saunas are heavy, oversized products and are shipped via authorized freight carriers.
  • Standard delivery is strictly Curbside Delivery (delivery to the curb or the end of your driveway). The driver is not obligated to, and will not, transport the product inside your house, into your backyard, or up any stairs. It is the sole responsibility of the customer to provide assistance (we recommend at least 2 people) to unload and move the boxes from the curbside.
  • The transport company will contact you by phone to schedule a specific delivery window. If you are not present at the address during the agreed time frame, you will be held fully responsible for any redelivery or storage fees imposed by the carrier.
3. Inspection Upon Delivery and Shipping Damage

The customer has a strict obligation to visually inspect the packaging (both the boxes and the pallet) at the exact time of delivery, in the presence of the driver.

  • If the packaging shows major damage (such as forklift holes, crushed structures, or completely torn boxes), you must take photos immediately, note the specific damage on the delivery document (Bill of Lading), and refuse the delivery.
  • If you accept the product without mentioning any damage on the delivery document (Bill of Lading), Monolight and the transport company cannot be held liable for any damaged or missing parts found after the driver leaves.
4. Limitation of Liability and Health Disclaimer

Our saunas reach high temperatures. Monolight Wellness LLC is not responsible for any health issues, injuries, or adverse effects caused by the inappropriate use of our products. We strongly recommend all customers consult a physician before using a sauna, especially if they suffer from cardiovascular conditions, chronic illnesses, or are pregnant.

3. Contact Us

Have questions about Monolight saunas, technical specifications, or the status of your order? Our support team is here to help you.

Email: support@monolightsaunas.com (We respond within 24 business hours)

Support Phone: +1(307) 203 8960

Business Hours: Monday - Friday: 9:00 AM - 5:00 PM (EST)

Central Warehouse Location: Los Angeles, California, USA (Note: Our warehouse is not open for public visits or personal pickups without a prior official appointment).