Warranty Policy

Monolight Wellness LLC — Last Updated: September 4, 2026

Every Monolight sauna carries a 2-Year Limited Warranty against defects in materials and workmanship, from the date of delivery.

What’s Covered

•      Structural framework and Canadian Hemlock wood panels (manufacturing defects only, not cosmetic changes from normal heat/humidity cycling)

•      MonoPulse™ carbon fiber heating panels and MonoGrid™ full-spectrum emitters (Pro model)

•      Electrical components, wiring, and the control panel

•      Integrated Bluetooth speakers, reading lights, and red light therapy panels

This warranty applies only to the original purchaser and is non-transferable.

What’s Not Covered

•      Normal wear and tear (minor scent fading, surface marks, sweat/moisture marks from normal use)

•      Damage from misuse, abuse, unauthorized modification, or repairs by anyone other than Monolight or an approved technician

•      Damage from improper installation, including installation outside the required electrical specs or clearance space (see below)

•      Damage from humidity or water exposure, including installation in bathrooms or other high-moisture areas

•      Damage from outdoor installation or weather exposure — Monolight saunas are for indoor residential use only

•      Commercial, rental, spa, or gym use

•      Any unit sold, gifted, or transferred from the original purchaser

Electrical Requirements (for warranty validity)

•      Monolight One & Duo: standard 120V, 15A grounded outlet, ideally dedicated. Extension cords discouraged; if unavoidable, only heavy-duty 12AWG, rated 15A/1800W, fully uncoiled.

•      Monolight Pro: requires a dedicated 20A circuit with a NEMA 5-20R (T-slot) outlet — cannot run safely on a standard 15A outlet.

•      Minimum clearance: 6" top, 4" back, 2" sides.

How to File a Warranty Claim

1.     Email support@monolightsauna.com within the warranty period with your order number/proof of purchase, a description of the issue, and photos or a short video.

2.     We review your claim, typically within approximately 20 business days.

3.     If approved, we’ll — at our discretion — ship replacement parts free of charge, arrange a repair, or arrange a replacement. Most electrical/component issues are resolved by mailing parts rather than requiring the whole sauna back.

4.     If the full unit must be returned for inspection, we arrange and cover that freight — unlike a change-of-mind return, which is at your cost (see our Return, Refund & Cancellation Policy).

 

This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.