Monolight - Privacy Policy

This Privacy Policy describes how Monolight Wellness LLC (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website.

1. Personal Information We Collect

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases.

  • Device Information: Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Order Information: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
  • Customer Support Information: Information you choose to provide during your interactions with our support team (via email or contact form).

2. How We Use Your Personal Information

We use your personal information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers. We also use this information to screen our orders for potential risk or fraud.

3. Sharing Personal Information

We share your Personal Information with third-party service providers to help us use your Personal Information, as described above. For example:

  • We use Shopify to power our online store.
  • We share your information with freight shipping carriers and warehouse partners in Los Angeles to fulfill and deliver your heavy equipment (saunas).
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

4. Behavioral Advertising & Marketing

We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. This includes tracking through cookies for platforms like Google Analytics, Meta (Facebook) Ads, and email marketing sequences (newsletters, cart abandonments, and review requests).

5. Your Rights (US & Canada Regulations)

  • CCPA / CPRA (California Residents): If you are a resident of California, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased.

If you would like to exercise these rights, please contact us through the contact information below.

6. Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences.

7. Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@monolightsauna.com.